Privacy Policy
This Privacy Policy describes how Paton’s Tile & Flooring LLC DBA The Remodel Co (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit https://www.theremodelco.com, engage with our booking pages, chat or voice assistants, or use our services. By using our website or providing information to us, you agree to this Privacy Policy.
1) Information We Collect
- Information you provide: name, email, phone number, address, project details, form submissions, survey responses, and messages sent via chat, SMS, or voice.
- Appointment & transaction data: booking details, service preferences, payment confirmations (processed by third-party providers).
- Automatically collected data: IP address, device and browser type, pages visited, referral source, and approximate location via cookies or similar technologies.
- Communications data: opt-in/opt-out status, message history, and call/SMS metadata used to deliver confirmations, reminders, and updates.
2) How We Use Information
- Schedule and manage appointments, including confirmations, reminders, and follow-ups.
- Provide estimates, design sprints, consultations, and related remodeling services.
- Respond to inquiries and deliver customer support.
- Improve website performance, user experience, and marketing effectiveness.
- Send promotional messages with your consent (you may opt out at any time).
- Comply with legal, regulatory, and security obligations.
3) SMS, Voice & Email Communications
By providing your phone number or email and opting in, you agree to receive communications from The Remodel Co, including appointment confirmations, reminders, and occasional offers. Message/data rates may apply. You can opt out of SMS at any time by replying STOP; for help, reply HELP. You can unsubscribe from email using the link in any message.
Opt-Out Methods
- SMS: reply STOP to any message.
- Email: click “unsubscribe” in the footer of our emails.
- Direct request: email main@theremodelco.com.
Support: text or call +1-816-429-2569 or +1-816-645-0263.
4) Cookies & Similar Technologies
We use cookies and similar tools to operate our site, remember preferences, and analyze performance. You can control cookies through your browser settings; disabling some cookies may impact site functionality.
5) How We Share Information
We do not sell or rent personal information. We may share information with:
- Service providers (e.g., scheduling, communications, analytics, payments) that process data on our behalf under confidentiality obligations.
- Legal and safety authorities if required to comply with law, enforce policies, or protect rights, property, or safety.
- Business transfers in the event of a merger, acquisition, or asset sale, subject to this Policy.
6) Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
7) Data Retention
We retain personal information only as long as necessary to deliver services, meet legal obligations, resolve disputes, and enforce agreements.
8) Your Privacy Choices & Rights
- Access, update, or correct your information.
- Opt out of marketing communications at any time.
- Request deletion of your information (subject to legal or contractual requirements).
To make a request, contact us at main@theremodelco.com.
9) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
10) Third-Party Links
Our website may link to third-party websites or services. We are not responsible for their privacy practices or content.
11) International Users
Our services are intended for users located in the United States. If you access the site from outside the U.S., you consent to processing in the U.S.
12) Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of the site after an update constitutes acceptance of the revised Policy.
13) Contact Us
Paton’s Tile & Flooring LLC DBA The Remodel Co
Website: theremodelco.com
Email: main@theremodelco.com
Phone: +1-816-429-2569 | +1-816-645-0263